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Pilot Part Methodology and Just-in-Time Training
Implementing Plex Online
Learn about the effective four-phase training held for new Plex Online users. This paper describes the Plex Online implementation and training process, a process perfected over hundreds of successes. Training is conducted in stages: piloting, testing, systems enhancements, and go-live. This targeted just-in-time training drives 98 percent customer satisfaction, 32 percent better than industry average.
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